General Terms of Service
Last updated: July 2026
1. Scope and service provider
These General Terms govern the software design, development and maintenance services offered by Aven Labs (VAT no. IT04209500042, hereinafter "Aven Labs"), including websites, applications, integrations, automations and software products. Submitting a request through the contact form or accepting a quote implies acknowledgement and acceptance of these terms.
2. Services
Aven Labs provides custom software development, technology consulting, systems integration and its own software products (such as Easyfatt Sync). The specific scope, timeline and fees of each project are defined in the relevant quote or agreement, which prevails over these terms in case of conflict.
3. Quotes, payments and timelines
Quotes are valid for 30 days unless otherwise stated. Payments follow the schedule set out in the accepted quote. Delivery timelines are indicative and may vary depending on project complexity and on how promptly the client provides materials, access and feedback.
4. Intellectual property
Unless otherwise agreed in writing, custom-developed source code is transferred to the client upon full payment of the agreed fee. Libraries, reusable components, pre-existing know-how and Aven Labs' own software products remain the property of Aven Labs and are licensed for use. Materials provided by the client remain the client's property, and the client warrants their ownership.
5. Client obligations
The client undertakes to promptly provide the information, content and access required to perform the services, to review deliverables within a reasonable time, and to use the software in compliance with applicable law. The client is responsible for the lawfulness of the data and content uploaded to the delivered systems.
6. Warranties and limitation of liability
Aven Labs undertakes to perform the services with professional diligence and to remedy reported conformity defects. To the extent permitted by law, Aven Labs' aggregate liability is limited to the amount paid by the client for the disputed service and excludes indirect damages, loss of profits or loss of data not attributable to wilful misconduct or gross negligence.
7. Personal data
Personal data collected through this website and in the performance of the services is processed in accordance with the privacy policy available on this website and with Regulation (EU) 2016/679 (GDPR). Product-specific privacy notices apply to software products where available.
8. Governing law and jurisdiction
These terms are governed by Italian law. Any dispute falls under the exclusive jurisdiction of the courts of the place where Aven Labs is established, without prejudice to mandatory consumer jurisdiction where applicable. For any request, write to hello@aven-labs.com.